Shipping Policy
We believe pets deserve thoughtful, natural care. That includes clear communication and dependable delivery. Below is everything you need to know about how your order makes its way from our hands to your home.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and U.S. federal holidays).
We carefully prepare each order to ensure quality and accuracy before it ships.
Shipping Locations
We currently ship within the United States only.
At this time, we do not ship internationally or to U.S. territories.
Shipping Times
To provide access to thoughtfully sourced pet wellness products, we work with trusted fulfillment partners across the U.S.
Estimated U.S. delivery timeframe:
3–5 business days
Delivery times are estimates and may vary due to weather, carrier delays, or seasonal demand.
Shipping Rates
Shipping costs are calculated and displayed at checkout.
We occasionally offer free shipping promotions, which will be clearly noted on our website.
Tracking Your Order
Once your order ships, you’ll receive a shipping confirmation email with tracking information.
Please allow 24–72 hours for tracking updates to appear after receiving your confirmation.
Multiple Shipments
Some orders may ship in separate packages to ensure timely delivery from the closest fulfillment partner.
There is no additional cost for split shipments.
Product Care & Pet Wellness Notice
Every pet is unique. While our products are made with natural ingredients and careful sourcing, we recommend reviewing all product instructions before use.
If your pet has existing health conditions, allergies, or sensitivities, please consult your veterinarian prior to use.
Shipping Address Accuracy
Please take a moment to confirm your shipping address before placing your order.
We are unable to reroute packages once they’ve been processed, and we are not responsible for deliveries made to incorrect or incomplete addresses provided at checkout.
If you notice an error, contact us immediately at [your support email] and we’ll do our best to help.
Delays & Lost Packages
If your order hasn’t arrived within 20 business days, please reach out and we’ll be happy to assist.
If a package is confirmed lost in transit, we’ll arrange a replacement or refund, depending on the circumstances.
Contact Us
We’re here to help and happy to answer any questions.
Email: itchfreepup@gmail.com